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FAQ

1. Do you offer artwork design services?
  Yes. Please select design package on bottom of each product selection.
 
2. What file format should I use to save my artwork?
  PDF or AI file.
 
3. How do I send my artwork?
  You able to upload the artwork for those less than 20MB during ordering step. For those files exceeds 20MB, please upload by wetransfer and kindly remark order number on the notes.
 
4. What will happen to my order if my artwork does not meet APC artwork specifications?
  You will receive a pending message on your job list which mean your order is put on hold. You are required to resend the corrected files. Please contact our customer service if have any question
 
5. Can I change or cancel my design after submitting it?
  Yes. only If your order haven’t proceed. Please call our customer service team to check the job status.
 
6. Will the color of my printed product match 100% to the original color of my artwork?
  No. It is a fact that 100% process color accuracy is not presently possible with the current printing technology.

Other factors that may cause color deviation:
i) Paper Quality - Surface and brightness can affect the outcome of printing colors.
ii) Humidity Levels - Saturation of Ink colors affected by damp weather.
iii) Make of Press Machines - Color may vary based on different press machine used.
 
7. Will I have to pay for the delivery of my goods?
  You do not have to pay for delivery. However, Charge will be applied for East Malaysia.
 
8. How will my goods be delivered?
  All goods are delivered by our appointed courier.
 
9. Which areas do your delivery service cover?
  Our appointed courier service provider delivers to all states in Malaysia. However, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.
 
10. What should I do if I don't receive my orders on time or if there's a mix up in my order?
  Kindly call our customer service center.
 
11. How do I change my default Delivery Address?
  Please change on your profile page or on the last step when filled up the ordering details
 
12. What should I do if I want to "temporarily" switch to a different delivery address?
  You can change to a different address during the ordering step (Step 02: Confirm Order - Delivery Information section)
 
13. Who can be an APC member?
  Anyone residing in Malaysia who is 18 years old and above is eligible for Membership. However, approval of membership is subject to the discretion of the management of APC
 
14. Why become an APC member?
  Order our product in more convenient way and attractive price.
 
15. How do I become an APC member?
  Sign Up for Free here
 
16. Will APC ensure the confidentiality of my data?
  Yes. All information sent to APC is keep as confidentiality.
 
17. How secure is my account?
  Your online transactions are done via a protected APC server.
 
18. What happens if my account is inactive for a period of time?
  Your account will still be open and any remaining cash advance in it will be available for your use.
 
19. How do I place my order?
  All orders can only be made through our website but you have to be a member to do this.

Step 1: Click "ORDER" link, choose product then select type of process

Step 2: Fill-up online order form and make the payment

Step 3: Please upload your artwork after payment to complete process.
 
20. How long will I have to wait for my goods to arrive?
  Each product has a different delivery duration. The exact delivery date will be stated on your Order Slip.
 
21. How can I check the status my orders and my account balance?
  Login to your member Online Account panel to check your order history and account balance.
 
22. What should I do if I am dissatisfied with my order?
  If you are not satisfied with your printed goods, please write to our Customer Service within 1 week (7 days) of receiving your order. Please include your order number and reason for dissatisfaction.

PLEASE NOTE: We will only reprint or refund the cost of any product that fails to meet the conditions. Kindly refer term and condition. However, we are not responsible for typing, image, or design errors introduced by customers in the artwork / document creation process.In an effort to keep costs down and pass those savings along to our customers, APC does not review artwork / documents for content or spelling.
 
23. What should I do if I have a Pending Job?
  STEP 1: Go to the Pending Job List page and click on link "Resend" to see what are the artwork error(s) detected by our pre-press team.

STEP 2: Note the errors and make the corrections on your artwork file.

STEP 3: Upload the corrected artwork file to us by clicking the link "Resend" in the Action column. (Note: If you are resending more than 1 file, you are required to zip them up first before upload. Refer to How to Zip Multi Files.)

STEP 4: Go back to, or refresh the Pending Job List page to check the order status. (We will update the status of your pending job within 4 hours.)
 
24. How do I pay for my order?
  APC uses a prepaid system whereby you need to deposit funds into your APC account as your cash advance. Each time you make an order, payment for it will be deducted from the cash advance in your account.You must have sufficient funds in your account to pay for your order. You may top - up / reload your account anytime.
 
25. How do I make payment/top-up cash advance?
  A. Cash / *Cheque (Bank-in) *Cheque deposits for CIMB account only.
B. Interbank Funds Transfer
C. Credit Card (NETBUILDER) - visa / master card
D. Debit Payment (NETBUILDER) - MEPS/FPX Debit Payment.
 
26. What is the recommended amount to top-up into APC Account?
  Minimum amount is RM10, Maximum amount is RM10,000. If the cost is more than RM10,000, please top up the amount thereafter.
 
27. Will I get an official receipt for my order? And how will I get it?
  You will be issued an electronic official receipt for every order you make. To view or print out an official receipt for a particular completed order, you will need to access your online member account and go to Track Order.To trace and print your order and statement of account, go to Transaction History instead.
 
28. How do I report a billing error to APC?
  Just send us an email reporting the error. Describe the problem to us and we will get back to you as soon as possible.
 
29. What is CMYK printing?
  Short for Cyan-Magenta-Yellow-Key (Black), and pronounced as separate letters. CMYK is a color model in which all colors are described as a mixture of these four process color. CMYK is the standard color model used in offset printing for full - color documents.Because such printing uses inks of these four basic colors, it is often called four - color printing.
 
30. Can I request a different finishing other than what is offered for a particular product/process?
  Yes. Please fill in the form “request custom quote” for the customize request.
 
31. How to create a secure password?
  Please fill in with at least one uppercase letter, one lowercase letter and 1 number without space.
 
32. What should I do if I can’t remember my password / username or both?
  Please click on the forget password link.